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Lucas Cardoso is Product Designer at Elsevier

I design products for healthcare, enterprise SaaS, and AI-driven tools, environments where the interface has to hold up under real operational pressure.

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ElsevierCarrefourHapvidaInterage

About

Where the work sits

With years of experience delivering products that impact millions of lives, I am always eager to learn, collaborate with diverse teams, and suggest improvements in products and processes. My goal is to design accessible, user-centered products that meet both customer needs and business objectives. I've worked in projects in healthcare, finance, advertising, marketing and customer support.

Selected work

Problems I've worked on

A few case studies, in brief. Full write-ups — process, research, and the decisions behind them — live in Figma.

HapvidaLead Product Designer

Improving emergency care workflows for healthcare professionals

SIGA Emergência

SIGA Emergência supports emergency departments and hospital operations at Hapvida, one of Brazil's largest healthcare providers. The work meant redesigning high-complexity clinical workflows, integrating multiple systems, and keeping the interface fast and trustworthy for professionals working under time pressure.

  • UX research and strategy for emergency and inpatient workflows
  • Maintaining the design system used across 12 healthcare products
  • Working directly with clinicians, developers, product managers, and stakeholders
  • Adopted in more than 800 medical units
  • 25% improvement in operational efficiency
  • Led emergency and inpatient experience initiatives end to end
FigmaMiroDesign System
Open full case study
CarrefourUX/UI Designer

Reducing customer support complexity across enterprise operations

Customer Service Platform

This project modernized Carrefour's customer support ecosystem by migrating operations to Salesforce Service Cloud, redesigning the workflows that service teams rely on for high-volume operations.

  • Product discovery and user flow mapping for agent-facing tools
  • Service and interaction design across more than 30 operational journeys
  • Running stakeholder workshops to align on scope and priorities
  • 30% reduction in Average Handling Time
  • 24% reduction in protocol openings
  • 42% reduction in user error rate

Agents were navigating a patchwork of legacy tools to resolve a single case. Most of the work was collapsing that into workflows that hold up at high volume.

FigmaSalesforce Service CloudMiro
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InterageUX/UI Designer

Designing healthcare tools that support safer clinical decisions

Drug Interaction Platform

Interage is a healthcare platform focused on drug interaction analysis. The work centered on improving information architecture, search, and usability, so complex pharmaceutical information is easier to parse in the middle of a clinical decision.

  • Information architecture and interaction design for search and results
  • Usability improvements based on how professionals actually use the tool
  • Ongoing contributions to product evolution alongside the team
  • Improved navigation across complex medical information
  • Simplified access to critical clinical data during time-sensitive decisions
FigmaMiro
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ElsevierElsevierProduct Designer

Helping healthcare organizations understand product adoption

Reporting Hub

Reporting Hub aggregates analytics and usage reporting across Elsevier's clinical products, including ClinicalKey AI, into a single view for the people who have to answer for adoption and outcomes.

  • Interface and interaction design for dashboards and reporting views
  • Working alongside a Product Manager, Engineering, and a dedicated UX Researcher
  • Proposing research questions and discovery work beyond assigned tickets
  • Designed reusable reporting components adopted across multiple report types
  • Supported the migration to the Leyden Design System
  • Improved accessibility compliance through VPAT initiatives
  • Established dashboard patterns reused by later reporting products

The audience — healthcare executives, medical directors, and account managers — needs to trust a number before they act on it. Most of the work is making that trust legible at a glance.

FigmaTableau CloudHighchartsLeyden Design SystemConfluenceJira
Coming soon — password protected on release

Contact

Let's talk about the work

Open to conversations about product design roles and collaborations in healthcare, enterprise, and AI-driven products.

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